Reference

Terms That Govern Your Dbajee Account

These terms set out the conditions under which you may open and use a Dbajee account, where permitted under your local law and in eligible regions.

Eligibility conditionsWallet deposit rulesAccount conduct standardsJurisdiction noticeContact rights
Dbajee Terms That Govern Your Dbajee Account
TERMS CONTACT

Reach Us About These Terms

If you have a question about how these terms apply to your account — whether that's a payment dispute, an account suspension, or a query about eligibility — our support team handles these through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you write in.

Live Chat Open the chat widget from your account dashboard to reach the support team directly. This is the quickest path for active account queries.
Email Support Write to our support address for formal terms-related requests, account disputes, or documented complaints. Include your registered email and wallet reference.
Help Centre The Help Centre covers common terms questions — payment rules, account limits, eligibility — with step-by-step answers you can read without waiting for a reply.
ACCOUNT SECURITY

How We Handle Your Account Data

Your account data — including your registered mobile number, wallet details, and transaction history — is held under our data retention policy. We do not sell personal data to third parties. Access to your own stored data is available on request through the support channels listed on this page.

Data Retention

We keep account and transaction records for the period required by our operational and compliance obligations. You may request a summary of what we hold about your account.

Cookie Handling

Our platform uses session cookies to keep you logged in and preference cookies to remember your last lobby view. You can clear these via your browser settings at any time.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can lock the account within one session.

Data Change Requests

To update your registered name, mobile number, or wallet details, submit a verified request through live chat or email. Changes require identity confirmation before they take effect.

Common Questions About These Terms

Below are the questions we receive most often about how these terms apply in practice — covering account access, payment rules, and your rights under this agreement.

Access and eligibility depend on your local law and the regions we serve. These terms govern your account if you are in a supported region, but they do not override any local legal restriction that applies to you.

No. Deposits must come from a wallet registered in your own name. A third-party wallet transfer will trigger an account review, and the funds may be held until the source is verified.

We may suspend or close your account, withhold pending withdrawals pending review, and report the matter where required by our compliance obligations. We will notify you unless legal or regulatory rules prevent us.

Contact us via live chat or email with your registered mobile number and a brief description of what you need. We aim to respond to data requests within a reasonable period, subject to identity verification.

We may update these terms when required by operational or legal changes. We will notify you via your registered contact before material changes take effect. Continued account use after that date means you accept the updated terms.

Contact support immediately through live chat. We can place an immediate hold on your account to stop further activity while we investigate. Have your registered mobile number ready to speed up verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.